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Faq

I need to change my ring size.

Dear customer, please check your ring size carefully before placing your order. The sizes available on the QM jewelry website are all US sizes, so if your country's ring size is different from the US size, please convert your order to the US size. If your country's ring size is different from the US size, please convert to the US size and place your order. We do not support changing sizes after the order has been placed, as QM jewellery will despatch your order as soon as it has been placed.


Material allergy problem:

We will indicate the materials and materials we use in detail on the product page, we do not support the replacement of materials for the time being, so please double check whether the materials used in the item will give you an allergic reaction before you place an order.


Return Rules:

No matter any reason cause you want to return the goods, please contact us by email or using whatsapp first, meet the return conditions we will enter the return process. However, the costs incurred in the return need to be borne by the customer. Customers who used TIKTOK Live promo code will not be able to return the product.